Shipping Policy
Shipping Policy
UNITED STATES ONLY. Orders are processed in business days and shipped through tracked carriers.
1. Order Processing Time
All orders are processed within 3–5 BUSINESS DAYS.
- Business days: Monday – Friday
- Excluding: Weekends and public holidays
Orders placed outside of business hours will be processed on the NEXT BUSINESS DAY.
2. Shipping Methods & Delivery Time
We currently ship within the UNITED STATES ONLY.
Orders may be fulfilled from INTERNATIONAL WAREHOUSES, depending on product availability and the most efficient logistics route.
We work with trusted global shipping partners, including YunExpress, 4PX, Yanwen, and other international carriers.
Final delivery within the United States is typically handled by USPS, UPS, FedEx, or other local delivery partners. You will always receive a single tracking number that covers the full route.
Estimated Delivery Time
Please note: delivery times are ESTIMATES ONLY and may vary due to weather conditions, customs processing, carrier delays, peak seasons or high order volume.
3. Shipping Costs
Shipping fees are calculated at checkout based on:
- Destination
- Package weight
- Selected shipping method
TYPICAL SHIPPING RATES: $5.00 - $50.00
Current standard shipping for US orders under $100 is $9.95. Free standard shipping applies to US orders over $100. Expedited shipping, when available at checkout, is currently $19.95.
The final shipping cost may vary depending on package weight, destination, and selected shipping method.
PROMOTIONS MAY INCLUDE
- Free standard shipping on US orders over $100
- Standard shipping for US orders under $100
- Expedited shipping, when available, for faster delivery
- Discounted shipping during special campaigns
4. Order Tracking
Once your order has been shipped, you will receive a SHIPPING CONFIRMATION EMAIL with a TRACKING NUMBER.
You may track your shipment through:
- USPS: https://www.usps.com
- UPS: https://www.ups.com
- FedEx: https://www.fedex.com
- 17TRACK: https://www.17track.net
You may also track your order directly at https://t.17track.net/en#nums=YOUR_TRACKING_NUMBER.
5. Shipping Delays
While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors BEYOND OUR CONTROL. Possible causes of delay include:
- Weather disruptions
- Customs clearance
- Carrier network delays
- High seasonal demand
- Incorrect or incomplete shipping information
If a delay occurs, we will assist you in tracking your order and working with the carrier to resolve the issue.
6. Incorrect or Incomplete Address
Customers are responsible for providing ACCURATE AND COMPLETE SHIPPING INFORMATION at checkout. If incorrect or incomplete information is provided:
- Delivery may be delayed
- Delivery may fail
- Additional reshipping fees may apply
PLEASE DOUBLE-CHECK your shipping address before placing your order.
7. Lost or Damaged Packages
If your package is LOST, SIGNIFICANTLY DELAYED, OR ARRIVES DAMAGED, please contact us as soon as possible at support@jouelanity.com. We will work with the shipping carrier to investigate the issue and provide a suitable resolution.
8. FAQ — Shipping Questions
How long does order processing take?
All orders are processed within 3–5 BUSINESS DAYS. Processing time does NOT include shipping time. Shipping time begins after your order has been processed and handed over to the carrier.
Do you ship outside the United States?
No. We currently ship within the UNITED STATES ONLY.
Where are orders shipped from?
Orders may be fulfilled from INTERNATIONAL WAREHOUSES, depending on product availability and the most efficient logistics route. Final delivery within the United States is typically handled by USPS, UPS, FedEx or other local delivery partners.
How long does delivery take?
Standard shipping: 10–15 BUSINESS DAYS. Expedited shipping: 7–12 BUSINESS DAYS, if available. Delivery times are estimates only and may vary due to weather, customs processing, carrier delays, peak seasons or high order volume.
Why is my tracking number not updating?
Tracking updates may take 24–48 HOURS to appear after your package has been shipped. Tracking may also pause temporarily while the package is being processed, transferred, or cleared by the carrier.
How much does shipping cost?
Shipping fees are shown at checkout before payment. Current standard shipping for US orders under $100 is $9.95. Free standard shipping applies to US orders over $100. Expedited shipping, when available, is currently $19.95. Other special shipping options may vary within the policy range of $5.00 - $50.00.
What should I do if my package is delayed?
If your package is delayed, please contact us with your order number and tracking number. We will assist you in tracking your order and working with the shipping carrier to resolve the issue.
What happens if I enter the wrong shipping address?
Customers are responsible for providing ACCURATE AND COMPLETE SHIPPING INFORMATION at checkout. If incorrect or incomplete information is provided, delivery may be delayed, delivery may fail, or additional reshipping fees may apply. Please carefully review your shipping address before placing your order.
What should I do if my package is lost or damaged?
If your package is LOST, SIGNIFICANTLY DELAYED, OR ARRIVES DAMAGED, please contact us as soon as possible at support@jouelanity.com. Please include your order number, tracking number, and photos of the damaged package or item if applicable. We will work with the shipping carrier to investigate the issue and provide a suitable resolution.
Customer support
Email: support@jouelanity.com
Phone: +1 (430) 472-0193
Business address: 512 Broadway Street, Lawrenceburg, KY 40342, US