Contact Us

1. Customer Support

If you have any questions about your order, product, shipping, return, or refund, please contact our customer support team.

Email: support@jouelanity.com

Response Time: Within 24–48 business hours

2. Order Support

For questions related to your order, please include the following information:

• Order Number
• Full Name
• Email Address Used at Checkout
• Tracking Number, if available
• Reason for Contact

3. Shipping & Tracking Support

If you need help tracking your package, please contact us with your order number and tracking number.

You can also track your order here:

• 17TRACK: https://www.17track.net
• USPS: https://www.usps.com
• UPS: https://www.ups.com
• FedEx: https://www.fedex.com

4. Returns & Refunds

For return or refund requests, please contact us by email before sending any item back.

Please include:

• Order Number
• Reason for Return
• Photos of the Product, if applicable
• Proof of Purchase

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

• Order Number
• Clear Photos of the Item
• Photos of the Packaging
• Description of the Issue

6. Business Information

Business Name: FREIGHT DEVELOPER LLC

Business Address: 512 Broadway Street, Lawrenceburg, KY 40342, US

Email: support@jouelanity.com

Phone: +1 (430) 472-0193

Website: jouelanity.com

7. Business Hours

Mon–Fri · 09:00–18:00 Central Time

8. Important Notice

Please make sure your contact information is accurate so we can respond to your request as quickly as possible.

For order-related inquiries, always include your order number to help us assist you faster.