Questions about a product, an order, shipping or a return? Send us a message using the form below or write to us directly. We are a small team and every message is read and answered by a person, normally within 1 business day.
Contact details
- Business name: Jouelanity
- Business address: 1500 Magruder St #538, El Paso, TX 79925, United States
- Email: support@jouelanity.com
- Facebook: Jouelanity on Facebook
- Support hours: Monday to Friday, 9:00 am to 5:00 pm Mountain Time (El Paso, TX)
- Response time: we reply to every email and message within 1 business day. Messages received at the weekend are answered on the next business day.
When you write about an existing order, please include your order number (it is in your confirmation email) so we can look it up straight away.
Send us a message
Where we are
Our registered business address and customer-service office is in El Paso, Texas. Orders are dispatched by our fulfillment partner from its warehouse at 10/F, Chung Shun Knitting Centre, 1–3 Wing Yip Street, Kwai Chung, Hong Kong; please do not post returns to El Paso – we will confirm the correct return address when you open a return.
Open the El Paso office in Google Maps
Quick links
- Track your order
- Shipping Policy – free FedEx shipping from Hong Kong, 7-10 business days, 10% import duties & taxes collected at checkout
- Return & Refund Policy – 30 days from delivery
- Warranty – 12 months against manufacturing defects
- Frequently asked questions