Last updated: August 21, 2026
This page explains where we ship, where your order ships from, how long it takes, what it costs and what happens with import duties and taxes. The same figures are shown on every product page and at checkout.
Summary
| Ships from | Our fulfilment partner's warehouse at 10/F, Chung Shun Knitting Centre, 1–3 Wing Yip Street, Kwai Chung, Hong Kong |
|---|---|
| Ships to | All 50 US states and Washington D.C. (street addresses only, no PO boxes or APO/FPO) |
| Carrier | FedEx International |
| Handling time | 2–3 business days (order cut-off 12:00 PM Hong Kong Time) |
| Transit time | 5–7 business days |
| Total delivery estimate | 7–10 business days, handling included |
| Shipping cost | Free of charge on every order |
| Import duties & taxes | Flat 10% of the item total, added at checkout and paid by us to the carrier. Nothing is payable on delivery. |
| Tracking | FedEx tracking number e-mailed at dispatch and shown on the Track Order page |
Where we ship
- We ship to street addresses in all 50 US states and the District of Columbia.
- We cannot deliver to PO boxes, APO/FPO/DPO military addresses or parcel lockers, because FedEx requires a physical street address and a signature may be requested. Orders placed with such an address will be put on hold and we will contact you for an alternative address.
- We do not currently ship outside the United States.
Where your order ships from
Jouelanity is based in El Paso, Texas. Orders are picked, inspected and packed by our fulfillment partner at its warehouse at 10/F, Chung Shun Knitting Centre, 1–3 Wing Yip Street, Kwai Chung, Hong Kong and shipped from there. Country of dispatch: Hong Kong SAR.
Where your order is packed
10/FChung Shun Knitting Centre
1–3 Wing Yip Street
Kwai Chung
Hong Kong
Every order is picked, checked and packed here by our fulfilment partner, then handed to FedEx International. Handling takes 2–3 business days and transit to a US address takes 5–7 business days.
This is a logistics facility, not a shop and not a returns address. Please do not post anything back to it. To return an item, e-mail support@jouelanity.com first: we reply with your RMA number, the return address and what to do next.
Open the warehouse in Google MapsCarrier and delivery times
- Carrier: FedEx (international express to the US, then FedEx final-mile delivery).
- Handling time: 2-3 business days from the moment your payment is confirmed. Orders placed on a weekend or a Hong Kong or US public holiday start processing on the next business day.
- Transit time: 5-7 business days from dispatch to your door.
- Total estimated delivery time: 7-10 business days from the date your order is placed.
Business days are Monday to Friday, excluding public holidays. Severe weather, customs inspections and carrier backlogs during peak periods (late November to early January) can add a few days; if your order is going to be late we will email you.
Shipping cost
Shipping to US addresses is free on every order, with no minimum. It is the only shipping method offered at checkout.
Import duties and taxes
- Because your order is shipped from Hong Kong, it is subject to US import duties and taxes.
- We collect these as a flat 10% “Import duties & taxes” charge on the product subtotal at checkout. It is shown as a separate line before you pay, and it is not charged on shipping (which is free).
- Jouelanity is the importer of record. We pay FedEx and US Customs directly, so the carrier will not ask you for duties, taxes, brokerage or any other fee on delivery.
- The total shown at checkout (product price + 10% import duties & taxes) is the full amount you pay. There are no further charges.
Tracking your order
- You receive an order confirmation email as soon as your order is placed.
- When the parcel leaves the warehouse you receive a dispatch email containing your FedEx tracking number and a link.
- You can also enter your order number and email address on our Track Order page at any time.
- FedEx tracking normally shows the first scan within 24 hours of dispatch.
Delivery attempts and signatures
- FedEx delivers Monday to Friday (and Saturday in some areas). Orders above a certain value may require a signature; if nobody is available FedEx leaves a door tag and will try again on the next business day, or you can redirect the parcel or hold it at a FedEx location using the tracking link.
- After the final attempt the parcel is held for pick-up for a few days and then returned to the warehouse. If a parcel is returned because it could not be delivered or was refused, we refund the product price once it is received back; we cannot refund the import charge for a shipment that has cleared customs.
Changing your address
We can change the delivery address only before the order is dispatched. Email support@jouelanity.com with your order number and the new address as soon as possible. Once FedEx has the parcel we cannot alter the address ourselves, but you may be able to redirect it through FedEx Delivery Manager.
Late, lost or damaged parcels
- If your tracking has not updated for 5 business days, or your order has not arrived within 10 business days of the dispatch email, contact us at support@jouelanity.com with your order number. We open a trace with FedEx and keep you updated.
- If FedEx confirms the parcel is lost, or it has not been delivered within 20 business days of dispatch, you may choose a replacement at no cost or a full refund including the import charge.
- Please report a late or missing parcel within 30 days of the dispatch date so that we can still claim with the carrier.
- If the parcel arrives damaged, keep the packaging, photograph the box and the item, and contact us within 7 days of delivery. See our Return & Refund Policy for the procedure.
Questions
Email support@jouelanity.com, (Monday to Friday, 9:00 am to 5:00 pm Mountain Time (El Paso, TX)), or visit our Contact Us page. We reply within 1 business day.