FAQ

We accept PayPal and Visa card payments at checkout. Payment is processed by the payment provider over an encrypted connection; we never see or store your full card number. Prices are in US dollars.

Yes. The total at checkout is the product price plus a flat 10% import duties & taxes charge, with free shipping. Jouelanity is the importer of record and pays FedEx and US Customs directly, so nothing is collected from you on delivery.

Yes, as long as it has not been dispatched – normally within 2-3 business days of ordering. Email support@jouelanity.com with your order number and what you would like to change (address, size, item). Once the dispatch email has been sent we can no longer alter the order, but you can return it under our Return & Refund Policy.

You can cancel for a full refund at any time before dispatch. Email support@jouelanity.com with “Cancel” and your order number in the subject line. After dispatch, please use the returns process instead.

Jouelanity is based in El Paso, Texas. Orders are picked, checked and packed by our fulfillment partner at its warehouse at 10/F, Chung Shun Knitting Centre, 1–3 Wing Yip Street, Kwai Chung, Hong Kong, and shipped from there with FedEx.

Handling takes 2-3 business days and FedEx transit 5-7 business days, so most orders arrive within 7-10 business days of being placed. The same estimate is shown on every product page and at checkout.

Shipping is free to street addresses in all 50 US states and DC. We cannot deliver to PO boxes or APO/FPO addresses, and we do not currently ship outside the United States.

You receive a dispatch email with your FedEx tracking number, and you can enter your order number and email on our Track Order page at any time. Tracking normally shows the first scan within 24 hours of dispatch.

No. A flat 10% import duties & taxes charge is collected at checkout and Jouelanity is the importer of record. FedEx will not ask you for duties, taxes or brokerage fees on delivery. See the Shipping Policy.

You can return most items within 30 days of the delivery date. Change-of-mind returns are sent back by tracked mail at your cost, with no restocking fee; refunds go to your original payment method within 5 business days of us receiving the item. Earrings that have been unsealed and engraved or custom items cannot be returned for change of mind. Full details are in our Return & Refund Policy.

Email support@jouelanity.com with photos within 7 days of delivery. We will send a free replacement or give you a full refund including the import charge, and we cover any return postage.

Yes. All watches and jewelry carry a 12-month limited warranty against manufacturing defects (movement, clasp, settings, plating defects). Normal wear, scratches, water damage beyond the stated rating, batteries and accidental damage are not covered. See our Warranty page.

Yes. Every item is branded stock from the manufacturer named on its listing, bought from wholesale suppliers we have vetted. Each listing carries the manufacturer part number and the GTIN so you can look the model up independently. We are an independent retailer, not an authorized dealer for any of these brands. We do not sell replicas or counterfeits. Each listing shows the actual manufacturer and the product’s GTIN/UPC. Jouelanity is an independent retailer and is not affiliated with or endorsed by the brands it sells.

Measure your wrist circumference with a tape or a strip of paper. As a rule of thumb, wrists under 6.5 in (16.5 cm) suit cases of 36-40 mm, 6.5-7.5 in (16.5-19 cm) suit 38-42 mm, and above 7.5 in suit 40-46 mm. Lug-to-lug length should not overhang the flat of your wrist. Every listing states the case diameter, thickness and lug-to-lug where the manufacturer publishes it. Our Journal has a full case-size guide.

3 ATM / 30 m: splash and rain only. 5 ATM / 50 m: hand-washing and showering, not swimming. 10 ATM / 100 m: swimming and snorkelling. 20 ATM / 200 m: diving. The rating is the manufacturer’s laboratory figure; always keep the crown pushed in or screwed down, and avoid hot water and steam, which degrade seals.

Put jewelry on last and take it off first: perfume, lotion, chlorine and sweat all dull plating and tarnish silver. Wipe pieces with a soft cloth after wearing, store them separately in a pouch, and keep them away from water and humidity. See our jewelry care guide in the Journal.

No, you can check out as a guest. An account lets you see your order history and track orders without entering details each time. You can create one at checkout or on the My Account page.

Email support@jouelanity.com, or use the form on our Contact Us page. Support hours are Monday to Friday, 9:00 am to 5:00 pm Mountain Time (El Paso, TX); we reply within 1 business day. You can also find us on Facebook. Our business address is 1500 Magruder St #538, El Paso, TX 79925, United States.