Last updated: August 21, 2026
Every watch and every piece of jewelry sold by Jouelanity is covered by a 12-month limited warranty against manufacturing defects, counted from the delivery date. This warranty is given by Jouelanity as the retailer and is in addition to any manufacturer’s warranty supplied with the product, and to your rights under the Return & Refund Policy.
What is covered
- Watches – defects in the movement (stopping, gaining or losing time far outside the manufacturer’s stated tolerance), the crown, pushers and date mechanism, the case and crystal as supplied, and the clasp or buckle.
- Jewelry – faulty clasps, springs and fastenings, defective solder joints, stones that fall out of a setting without impact, and plating that peels or flakes within the warranty period under normal wear.
- Any other defect in materials or workmanship that was present when the item was made, even if it only became apparent later.
What is not covered
- Normal wear and tear, including scratches, scuffs and dents to cases, crystals, bracelets, straps and polished surfaces.
- Gradual fading or tarnishing of plating caused by perspiration, cosmetics, perfume, chlorine or cleaning products; tarnish on sterling silver (which is natural and can be polished off).
- Water damage where the watch was exposed beyond its stated water-resistance rating, or where the crown was not screwed down or pushed in, or after the seals have aged or the case has been opened by someone other than an authorized technician.
- Batteries, straps, bracelets and buckles that have simply worn out, and leather or fabric straps generally.
- Stones lost or damaged through impact, knocks or catching on clothing, and bent or misshapen rings, bracelets or chains.
- Damage caused by accident, misuse, alteration, resizing by a third party, engraving, or unauthorized repair or servicing.
- Loss or theft, and cosmetic variation in natural stones, wood, shell or mother-of-pearl.
How to make a claim
- Email support@jouelanity.com with “Warranty” and your order number in the subject line. Describe the fault and attach clear photos (and a short video for a watch that is not running correctly).
- We reply within 1 business day. Many issues can be assessed from photos; if we need to see the item we send you return instructions and a prepaid return label.
- Once we have inspected the item (within 5 business days of receiving it) we will, at our option, repair it, replace it with the same or an equivalent item, or refund the purchase price if neither is possible. Return shipping of the repaired or replacement item is free.
- A repair or replacement does not restart the warranty period; the original 12 months continue to apply.
Good to know
- Keep your order confirmation email – it is your proof of purchase.
- A watch battery is a consumable; when it runs out, any competent watch repairer can replace it. Have the seals checked at the same time to preserve water resistance.
- Our FAQ and Journal include care guides that will help you keep your pieces looking their best.
Registered business address: Jouelanity, 1500 Magruder St #538, El Paso, TX 79925, United States. Email support@jouelanity.com.