About an order
Include your order number (it starts with #) and the e-mail you used at checkout. For a faulty, damaged or missing item, attach your uncut unboxing video.
Contact Us
Questions about a product, an order or a claim? Real people read every message and reply within 1 business day.
Ways to reach us
The fastest way to reach us is e-mail. Tell us what you need and we reply within 1 business day.
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Support hours
Monday to Friday, 9:00 AM to 5:00 PM Mountain Time
Messages sent outside these hours are answered the next business day.
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Business address
Jouelanity
1500 Magruder St #538
El Paso, TX 79925, United StatesOffice only – not a showroom and not a returns address. Please e-mail us before sending anything back.
Send us a message
Choose a topic and include your order number if you have one – it lets us answer in a single reply.
Get a faster answer
Before you buy
Tell us the product name and the user's height, weight and the space you have – for example seat width, doorway or tub height. We check the manufacturer's specifications for you.
Claims
E-mail within 7 days of delivery with your order number and an uncut unboxing video. Please do not send anything back unless we ask you to.
Questions
Common questions
How quickly will you reply?
We reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.
Can I visit your office?
We are an online-only store. Our business address is an office, not a showroom or returns point, so we cannot receive visitors or parcels there.
Can you help me choose the right product?
Yes – that is one of the most common things we do. Send us the details above and we will suggest options that fit.
