Track Your Order
Every order is shipped with tracking. Here is how to follow yours.
Track with your order e-mail
- Open the shipping confirmation e-mail we sent when your order left the warehouse.
- Press Track your order (or View your order) – it opens your live order status page.
- Each box has its own tracking number. Multi-item orders can arrive on different days.
Sign in with the e-mail used at checkout. First time? Choose “Lost your password?” to set one.
Track on the carrier's website
Copy the tracking number from your e-mail and paste it on the carrier's site:
Standard orders ship by USPS and expedited orders by FedEx – your shipping e-mail names the carrier.
What your order status means
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1
Confirmed
Straight away
We have your order and payment. You will receive a confirmation e-mail.
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2
Processing
up to 5 business days
Your items are being picked and packed.
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3
Shipped
Tracking e-mailed
The carrier has your parcel. Tracking can take up to 24 hours to show movement.
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4
Delivered
15–21 business days by USPS · 2–5 by FedEx
Your parcel has arrived. Film the unboxing in one continuous video – it is required if you need to make a claim.
Questions
Tracking questions
I have not received a shipping e-mail.
Check your spam or promotions folder. If your order is more than up to 5 business days old and you still have nothing, e-mail support@jouelanity.com with your order number.
My tracking has not updated for days.
Carriers sometimes skip scans. If there is no movement for 5 business days, e-mail us and we will contact the carrier.
Tracking says delivered but I cannot find it.
Check around your property and with neighbours, and wait 48 hours. If it is still missing, e-mail us – we open an investigation with the carrier.
Still have a question? We're happy to help.
E-mail us with your order number or the product name and we reply within 1 business day.
- E-mailsupport@jouelanity.com
- HoursMon–Fri, 9 AM–5 PM MT
