TrackOrders Sign inAccount $0.00

Shipping Policy

Choose free standard shipping by USPS or FedEx expedited for $59 at checkout. Every order is prepared in up to 5 business days and ships to all 50 US states and Washington DC.

Last updated October 11, 2026 4 minute read Questions? support@jouelanity.com

At a glance

  • Up to 5 days Order preparationBusiness days, before the parcel goes to the carrier
  • Free Standard shipping by USPS15–21 business days in transit, no minimum spend
  • $59 FedEx expedited2–5 business days in transit
  • Tracked Every orderTracking number e-mailed when it ships

Your two shipping options

Estimates count business days (Monday to Friday, excluding US federal holidays). Transit starts once your parcel has been handed to the carrier.

Option Delivery timeCost
Standard – USPS Up to 5 business days to prepare + 15–21 business days in transitFree
Expedited – FedEx Up to 5 business days to prepare + 2–5 business days in transit$59 per order
PO boxes Standard USPS shipping onlyFree
APO/FPO/DPO, Puerto Rico and US territories Not available at this time—
Addresses outside the United States Not available at this time—

Delivery times are carrier estimates, not guarantees. Weather, carrier delays and holiday peaks can add a few days – we e-mail you if we know about a delay.

From order to your door

What happens after you press "Place order", and how long each stage usually takes.

  1. 1

    Order placed

    Day 0

    Choose USPS standard (free) or FedEx expedited ($59) at checkout. You receive an order confirmation e-mail within a few minutes.

  2. 2

    Preparation

    up to 5 business days

    Your order is checked, picked and packed. Orders placed before 12:00 PM Mountain Time on a business day start the same day.

  3. 3

    Shipped with tracking

    As soon as it leaves

    We e-mail your tracking number. A multi-item order may arrive in separate boxes, each with its own tracking.

  4. 4

    Delivered

    15–21 or 2–5 business days in transit

    USPS standard takes 15–21 business days in transit; FedEx expedited takes 2–5. Film the unboxing in one continuous video – it is required if you need to make a claim.

Where we ship

We deliver to

all 50 US states and Washington DC, to residential and business addresses. PO boxes can receive standard USPS shipments only.

We cannot deliver to

Addresses outside the United States, APO/FPO/DPO military addresses, Puerto Rico and other US territories, or freight forwarders and re-shipping services.

Changing your address

E-mail support@jouelanity.com as soon as possible. We can change the address until your order ships; once it has shipped, the carrier cannot redirect it. Please check your address carefully at checkout.

If something goes wrong

My order is late

If your tracking has not moved for 5 business days, or your order is past its estimate, e-mail us with your order number. We chase the carrier and keep you updated.

Marked delivered but not received

Check around your property and with neighbours, and allow 48 hours – carriers sometimes scan a parcel early. Still missing? E-mail us: we open a carrier investigation and reship or refund the item if the carrier confirms it is lost.

Arrived faulty, damaged or incomplete

E-mail us within 7 days of delivery with your order number and an uncut, unedited unboxing video. We reship a new, complete item free of charge. See how claims work.

Taxes and duties

No import duties or customs fees are charged to you, and nothing is collected on delivery. Sales tax, where it applies, is calculated at checkout from your delivery address and shown before you pay.

Questions

Shipping questions

How much is shipping?

Standard shipping by USPS is free on every order to all 50 US states and Washington DC, with no minimum spend. FedEx expedited costs $59 per order.

How long will it take?

Every order is prepared in up to 5 business days. USPS standard then takes 15–21 business days in transit; FedEx expedited takes 2–5 business days.

Why did only part of my order arrive?

Items can ship separately, so they may arrive on different days with separate tracking numbers. Your shipping e-mails list what is in each box.

Do you bring items inside or assemble them?

Parcels are left at your door. We do not offer in-home delivery or assembly; most items come with instructions and the tools needed.

Can I pick up my order?

No. We are an online-only store with no showroom or pickup point. Every order is shipped.

Full policy textThe complete wording of this policy, for reference or printing

Summary: choose free standard shipping by USPS or FedEx expedited for $59 at checkout. Every order is prepared in up to 5 business days, then takes 15–21 business days in transit with USPS or 2–5 business days with FedEx.

1. Shipping options and cost

Option Carrier Delivery time Cost
Standard USPS Up to 5 business days to prepare + 15–21 business days in transit Free on every order
Expedited FedEx Up to 5 business days to prepare + 2–5 business days in transit $59 per order

Standard shipping is free on every order, with no minimum spend. There are no handling fees, and no import duties or customs fees are charged to you. Sales tax, where it applies, is calculated at checkout from your delivery address and shown before you pay.

2. Where we ship

  • We deliver to residential and business addresses in all 50 US states and Washington DC.
  • PO boxes can receive standard USPS shipments only.
  • We do not currently ship outside the United States, to APO/FPO/DPO military addresses, to Puerto Rico or other US territories, or to freight forwarders and re-shipping services.

3. Order preparation

Orders are checked, picked and packed within up to 5 business days. Orders placed before 12:00 PM Mountain Time on a business day start the same day. Business days are Monday to Friday, excluding US federal holidays.

4. Delivery times

Transit starts once your parcel has been handed to the carrier: 15–21 business days with USPS standard, or 2–5 business days with FedEx expedited. Delivery times are carrier estimates and are not guaranteed. Weather, carrier delays and holiday peaks can add a few days; we e-mail you if we know about a delay.

5. Tracking and split shipments

We e-mail your tracking number as soon as your order ships. An order with several items can arrive in more than one box, on different days, each with its own tracking number.

6. Changing your address

Please check your address carefully at checkout. If you need to change it, e-mail support@jouelanity.com as soon as possible; we can update it until the order ships. Once it has shipped, the carrier cannot redirect it.

7. Late, lost or damaged parcels

  • Late: if tracking has not moved for 5 business days, or your order is past its estimate, e-mail us with your order number and we will contact the carrier.
  • Marked delivered but not received: check around your property and with neighbours and allow 48 hours. If it is still missing, e-mail us; we open a carrier investigation and reship or refund the item if the carrier confirms it is lost.
  • Faulty, damaged or incomplete: e-mail us within 7 days of delivery with your order number and an uncut, unedited unboxing video. We reship a new, complete item at no cost – see our Returns & Refunds policy.

8. Contact

Questions about delivery? E-mail support@jouelanity.com. We reply within 1 business day, Monday to Friday, 9:00 AM to 5:00 PM Mountain Time.

Last updated October 11, 2026 · Jouelanity · support@jouelanity.com

Still have a question? We're happy to help.

E-mail us with your order number or the product name and we reply within 1 business day.

Contact us

Questions about size or weight capacity? We'd love to help.

E-mail us