Help Centre
Everything about shipping, returns, payment and choosing the right equipment – or write to us and a real person replies within 1 business day.
Browse help topics
- Shipping Free USPS shipping, FedEx expedited for $59, where we ship, and delays. Shipping policy
- Returns & refunds 7 days to report a problem, with an unboxing video. How we reship or refund. Returns policy
- Damage & warranty Damaged, faulty, wrong or missing? Tell us within 7 days of delivery with an uncut unboxing video. Make a claim
- Payment & security Accepted methods and how your card is protected. Payment details
- Track your order Find your tracking link and what each order status means. Track order
- Sizing & capacity How to measure and choose the right weight rating. Read the guide
- FAQ Quick answers about ordering, delivery and returns. See all questions
- Contact us E-mail support@jouelanity.com. We reply within 1 business day. Get in touch
- Terms & privacy Our terms of service and how we handle your data. Terms of service
Questions
Top questions
Is shipping really free?
Yes – on every order to all 50 US states and Washington DC, with no minimum spend.
How long does delivery take?
Every order is prepared in up to 5 business days, then takes 15–21 business days by free USPS shipping or 2–5 business days by FedEx expedited ($59).
Something is wrong with my order. What do I do?
E-mail support@jouelanity.com within 7 days of delivery with your order number and an uncut unboxing video. We reply within 1 business day and reship a new, complete item free of charge.
Is my payment secure?
Yes. Checkout is processed by a PCI DSS compliant payment provider over an encrypted connection, and we never see your full card number.
Still have a question? We're happy to help.
E-mail us with your order number or the product name and we reply within 1 business day.
- E-mailsupport@jouelanity.com
- HoursMon–Fri, 9 AM–5 PM MT
