Damage, Defects & Warranty

Summary: report a damaged, faulty, wrong or incomplete item within 7 days of delivery with an uncut, unedited unboxing video and we reship a new, complete item at no cost. Claims made after 7 days cannot be accepted.

1. Check your order on arrival

Please film the unboxing in one continuous video, starting with the sealed parcel and its shipping label in view, and check the item – assembling it if you can – as soon as it arrives.

2. Damage in transit, faults and defects

If anything arrives damaged, faulty or defective, e-mail support@jouelanity.com within 7 days of delivery with your order number and the unboxing video. Once confirmed, we reship a new, complete item at no cost. If a replacement is no longer available, we refund the item within 5 business days.

3. Missing parts or wrong items

If a part is missing or we sent the wrong item, size or color, e-mail us within 7 days of delivery with your order number and the unboxing video. Missing parts and correct items are sent at no cost.

4. What is not covered

• Problems reported more than 7 days after delivery.
• Claims without an uncut unboxing video.
• Normal wear and tear.
• Use above the product's stated weight capacity.
• Incorrect assembly, misuse, or changes not approved by the manufacturer.

5. Safety

Never use equipment that is damaged, cracked, unstable or loose, and do not attempt to repair load-bearing parts yourself. Contact us and we will help.