Privacy Policy

This Privacy Policy explains what personal information Jouelanity ("we", "us") collects when you visit jouelanity.com or buy from us, how we use it and the choices you have. Last updated: September 28, 2026.

1. Information we collect

• Order and contact details: name, e-mail address, phone number, billing and delivery address, items ordered and order history.
• Payment information: card and wallet payments are processed by our payment provider. We receive only limited details such as the card type and last four digits; we do not store full card numbers.
• Messages: anything you send us by e-mail or through the contact form, including measurements or product questions.
• Device and usage data: IP address, browser and device type, pages viewed and actions taken on the Site, collected through cookies and similar technologies.

2. How we use your information

• To process, ship and support your orders, including returns, refunds and warranty claims.
• To answer your questions and provide customer service.
• To detect and prevent fraud and keep the Site secure.
• To measure and improve the Site and our advertising.
• To send marketing e-mails only if you have opted in; you can unsubscribe at any time.

3. Who we share it with

• Our hosting and payment providers, which host our website and process payments.
• Fulfillment partners, suppliers and carriers (USPS and FedEx), who need your name, address and phone number to ship your order.
• Google, for advertising measurement through the Google Ads tag on the Site.
• Authorities, when required by law or to protect our rights.

We do not sell your personal information for money. Where the use of advertising cookies may count as "sharing" under US state privacy laws, you can opt out on our Your Privacy Choices page or by using a Global Privacy Control signal.

4. Cookies

We use cookies that are necessary for the cart and checkout to work, and analytics and advertising cookies to understand how the Site is used and to measure our ads. You can control cookies through your browser settings.

5. Data retention

We keep order records for as long as needed to fulfil orders, handle returns and warranty claims, and meet legal, tax and accounting requirements. Other information is deleted when no longer needed.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, e-mail support@jouelanity.com. We will verify your request and respond within the time required by law. We will not discriminate against you for exercising your rights.

7. Security

The Site and checkout use encrypted connections and access to personal information is restricted. No system is completely secure, so please use a strong password if you create an account.

8. Children

The Site is not intended for children under 16 and we do not knowingly collect their personal information.

9. Changes

We may update this policy and will post the new version on this page with a new date.

10. Contact

Jouelanity, 1500 Magruder St #538, El Paso, TX 79925, United States. E-mail: support@jouelanity.com.